If you are experiencing issues with video quality like distortions, lagging, pixelation, and other sorts of problems related to video quality, consider the following suggestions: If the issue persists, please contact our support team.Ī few things can cause problems with the video quality, which can range from the phone overheating, using security apps like VPNs or antivirus, or other apps with Nexar, to obstructions or physical damage on the camera's lens. Access the folder containing the videos on your SD card and transfer the desired videos to your computer's drive.Plug the SD card reader into a USB port on your computer.Insert the SD card into an SD card reader or adapter.You can still recover them from the dash cam's SD card by doing the following: If your recent drives were not saved to the app, don't worry. Consider setting up automatic streaming for a more seamless driving experience.Check that the power supply to the car's power port is not being cut off.Verify that there are no physical damages on the dash cam's power port or its accessories (cable, mount, and charger).Ensure that the phone is not connected to other WIFI networks.There should be enough available phone storage to record your drive recordings.To ensure that your drives are automatically saved on the Nexar app, we recommend the following: If connected to the Nexar app while driving, it will also back up videos to your phone's memory. Nexar Beam always records to its SD card as soon as it's powered on. If you are using an Android phone, ensure that the Location permission is set to Always.The blue light on the dash cam should turn solid. Turn on your phone's Bluetooth, WIFI, and Location settings.Perform a hard reset on the camera by tapping the Power button 9 times quickly, followed by one more fast tap for confirmation. If you are still experiencing issues pairing or connecting your phone to your Nexar Beam, proceed with the steps below: Make sure there are no other Nexar dash cams nearby that are powered on.If you have an Android phone, make sure that the Nexar app is not installed in a work profile, workspace, or work-restricted phone.Disable any WIFI interfering functionalities such as Carplay, Android Auto, VPN apps, antivirus apps, or other security apps.Use all Nexar-provided accessories that came with your Nexar Beam.All the required Nexar app permissions are set up correctly.The phone's WIFI, Bluetooth, Location, and cellular data are enabled.You are using an updated version of the Nexar app.To have a seamless, onboarding experience with your Nexar Beam, check that the following is true: Please make sure there are no other WIFI networks in the area, and that VPNs, hotspots, and antivirus apps are disabled to avoid having issues during the app and dash cam setup. Nexar’s report summarizes key information from the crash, including video footage, driving speed, G-force impact, and location.The Nexar app connects to the dash cam through Bluetooth and WIFI. 【One Tap Insurance Report】At the tap of a button, Nexar can create detailed post-collision reports that save you time, money, and unnecessary stress when dealing with insurance claims.To avoid battery drain, consider plugging in your phone while driving. The Nexar app works in the background, so you can use other apps (like navigation) while driving. 【Instant Evidence Straight to Your Phone】The Nexar Pro dashboard camera seamlessly streams live footage to your phone every time you drive, so video evidence is always just a tap away if you need it.Get notified and watch recorded parking incidents as soon as your phone is nearby and connected to the dash cam. 【Parking Mode for 24/7 Protection】Nexar senses even the slightest impact and starts recording immediately, even when your car is parked.These clips are also automatically backed up to your free and unlimited Nexar cloud account. 【Smart Detection and Free Cloud Backup】The camera detects critical situations on the road (like collisions or sudden brakes) and saves them as short clips on the Nexar app.The system is equipped with advanced G-force sensors and comes with memory options from 32gb to 256gb, providing up to 24 hours of loop recording. The interior camera records sharp HD footage and includes 10 infra-red light bulbs that provide superb night vision. The road view camera records crisp 135° wide video in 1080p Full HD quality. 【The Best Dash Cam for Professional Drivers】Nexar Pro provides the ultimate protection by recording both the road and the cabin of a car.Please also note that Nexar does not operate in tandem with Apple CarPlay. To make sure your device is compatible, please see the full list in the FAQ section below. Our dash cams are compatible with iPhones 7 and above, as well as most Android models. 【Smart Phone Required】All Nexar dash cams require a smartphone connection.
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